Stanford
GSE IT

Services & Access

Accounts and Access

Stanford Wi-Fi

Stanford's Wi-Fi policy requires users to register their devices for access and adhere to acceptable use guidelines. There are three main types of access: the main "Stanford", "eduroam" networks for affiliates, and a time-limited restricted "Stanford Visitor" network.

  • For Faculty and Staff please submit a HelpSU ticket to register a device
  • For affiliates - UIT resources for accessing the eduroam Wireless Access click here
  • For Stanford Visitors - click here

Online Communication and Collaboration Tools

Stanford GSE IT supports a range of software solutions for online collaboration.

  • Stanford Slack for instant messaging
  • Zoom for video conferencing
  • Google Workspace (including Google Drive and Google Docs) for cloud storage and document collaboration
  • Microsoft Teams for broader collaboration

Device Support

Stanford GSE IT provides comprehensive device support to faculty and staff of the Graduate School of Education. Our services include:

Computer Support

  • Desktop and laptop support for both Mac and Windows systems
  • Hardware troubleshooting for computers and peripheral devices (printers, monitors, external drives, etc.)
  • Software installation and updates for applications and operating systems
  • Performance optimization and maintenance

Mobile Device Support

  • Smartphone and tablet assistance for iPhones, iPads, and Android devices
  • Email and calendar setup on mobile devices
  • App installation and configuration for work-related applications
  • Mobile security guidance and setup

Purchasing & Planning

  • Device consultation to help you choose the right technology for your needs
  • Configuration recommendations for new equipment
  • Procurement assistance for university-approved vendors and academic discounts

Data Protection

  • Backup solutions setup and management
  • Data recovery services for lost or corrupted files
  • Best practices for protecting your important research and work data

Infrastructure Support Services

GSE IT provides comprehensive infrastructure support to GSE faculty, staff, students, and research centers. Our services include:

Training & Professional Development

  • Technology workshops and hands-on training sessions
  • Software tutorials for research and administrative tools
  • Best practices guidance for security and data management
  • Custom training tailored to department or project needs

System & Network Management

  • Server administration and maintenance
  • Network infrastructure setup and monitoring
  • System updates and patch management
  • Performance monitoring and optimization

Centralized IT Management

  • Unified device management across departments
  • Software licensing coordination and compliance
  • Hardware inventory tracking and lifecycle management
  • Policy implementation and standardization

Virtualization & Cloud Services

  • Virtual server deployment for research projects
  • Cloud migration planning and support
  • Resource scaling based on project demands
  • Virtual desktop solutions for remote access

Data Storage & Management

  • Centralized file storage with secure access controls
  • Backup and archival solutions
  • Data sharing platforms for collaboration
  • Storage capacity planning and expansion

Security & Compliance

  • Security monitoring and threat detection
  • Vulnerability assessments and remediation
  • Compliance support for research data requirements
  • Incident response and investigation

Computing Support

  • Desktop and application deployment
  • User account management and access controls
  • Software installation and configuration
  • Technical troubleshooting and problem resolution

On-Site Technical Support

  • In-person assistance for complex installations
  • Equipment setup and configuration
  • Emergency response for critical system issues
  • Consultation services for special projects

Classroom & Event Support

  • Classroom technology setup and maintenance
  • Audio/visual equipment installation and troubleshooting
  • Live streaming and recording services for lectures and events
  • Video conferencing setup for hybrid classes and meetings
  • Event technical support for conferences, seminars, and special presentations
  • Equipment loans for temporary classroom or event needs